Refund Policy

Last updated: October 28, 2026

This policy explains how refunds work for orders placed with Ritmovio LLC ("Ritmovio", "we", "us") in our online store.

Digital PDF plans

Digital PDF plans are delivered by email right after checkout, so they are final sale: they cannot be returned or refunded once delivered.

If your file is damaged, incomplete or will not download, email us at support@ritmovio.com within 30 days of your order. We will send you a working copy, or refund the PDF in full if we cannot fix the problem.

Printed posters

Damaged, misprinted or wrong poster. If your poster arrives damaged or misprinted, or is not the plan you ordered, email a photo of the poster and its packaging to support@ritmovio.com within 30 days of delivery. We will send a free replacement or give you a full refund, whichever you prefer. You do not need to send the poster back.

Changed your mind. You can return an unused poster in its original packaging within 30 days of delivery for a refund of the poster price. Please email support@ritmovio.com first and we will send you the return address. Return shipping is paid by you; we recommend a tracked service, because we cannot refund a return that does not reach us.

Lost in transit. If tracking shows your parcel as lost, or shows no movement for 10 business days, contact us and we will send a replacement once the carrier confirms the loss.

VIP Membership

If you ask within 14 days of a VIP Membership payment and have not placed an order at member prices since that payment, we refund it in full; other requests are reviewed case by case. Our Subscription Policy has the details. Plans bought at member prices follow the rules above, like any other order.

How refunds are paid

Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a few more days to show it. Shipping on posters is free, so there are no shipping charges to refund.

What we cannot refund

We cannot refund posters that have been used or damaged after delivery, posters returned without contacting us first, or claims made more than 30 days after delivery. Nothing in this policy limits any rights you have under applicable consumer protection law.

Questions

Email support@ritmovio.com and include your order number.

Ritmovio LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States